CARE Training Coordinator
Department:
Capability Development / Data and Technology
Location:
Global
Job Purpose
The Training Coordinator is an observant and organized individual, largely responsible in ensuring the function is able to analyze learner performance and prepare resources for training requirements across all CARE sites. They possess excellent planning skills, acting as main point of contact for all logistics and schedule inquiries, communicating, and coordinating with relevant partners to ensure success of learning delivery, regardless of delivery method (instructor led, self-paced or blended).
The Training Coordinator maintains records of class progress and assists in evaluating the outcomes of training sessions by extracting and maintaining relevant data sets, including those relating to post-training performance, trainee engagement, learning platform usage and more.
This position also serves as an administrator for the Learning Management System (LMS), and in this aspect supports the whole CARE organization.
Organizational Chart
Meet the Expert
Video Description
Job Description
Roles and Responsibilities
Learning Intake, Prioritization and Planning
Managing the triage process in the CARE in-take process and aligning requests to the respective centers and cross-functional team
Conducts/coordinates defined Pre & Post Training activities (such as sending invites or closing the feedback loop)
Analysis and Reporting
Managing and publishing training data
LMS Management and Administration
Acts as Point of Contact (POC) for Learning Management System (LMS) platform site queries
Educate stakeholders on LMS usage, conduct basic troubleshooting and report bugs to platform provider
Functional Support
Manage timekeeping requirements for employees undergoing new hire training, dependent on location requirements
Create and manage Confluence pages for the Global L & D team
Tasks and activities
Sprint planning (schedule prioritization meeting with local stakeholders, receive requests and act as a queue boss to obtain opt-in and assignment for requests)
Scheduling, plotting training and resource planning (logistics and facilities including training room and equipment usage)
Managing (collating, scrubbing and distributing) training/learning data to all users, such as completion, feedback and progress reports for ongoing training or post training performance data to use in business reviews and other reports (may also send org-wide communication to drive completion)
Provide reports on how the learners are using the platform to provide insights on how the LMS can be improved
Creates and manages the overall course structure and sets up, publishes or archives course programs based on specifications from the instructional designer or learning technology manager
Learning content curation and management, enrolling learners to designated paths
Preferred Skills and Qualifications
Bachelor’s degree in related field
At least two years of hands-on experience or completion of 35 hours of formal training in project management; certification a plus.
Meticulous to detail – and process-oriented
Proactive and action-oriented, with proven ability to work with minimal supervision and direction
Experience in using LMS in an administrative role is a plus
Strong knowledge of Microsoft Office Suite, Zoom, Slack and project management software.
Familiarity with Learning Management Systems and social collaboration tools. For example, 360 Learning.
Ability to creatively use resources and adapt to changes quickly and professionally.
Fluent English a must; proficiency in local language(s) a plus.
Must be flexible with work schedules to accommodate global schedules and multiple time zones.
Preferred skills and competencies
An expanded listing of the Required Qualifications can be used to further determine a person’s ability to be productive and successful in this job. These Preferred Qualifications are “nice to have” but are not essential to carrying out the day-to-day functions of the job. If included, the Preferred Qualifications can focus on any or all of the following: education, experience, knowledge, skills, and abilities.
Explore these five competencies to boost your success in the role.
Click to learn more about each competency and complete a self-assessment to gauge your current level.
