Content and Community Learning Lead

Department:

Capability Development - Content Management

Location:

Global

Job Purpose

As the Content and Community Learning Lead at Vista, you will play a pivotal role in shaping our content strategy and nurturing a supportive learning community. You will be responsible for developing high-quality educational content, engaging multimedia materials, and fostering a collaborative online community. If you are passionate about education, community building, and content creation, this role offers an exciting opportunity to make a significant impact.

Organizational Chart

Meet the Expert

Video Description

Job Description

Roles and Responsibilities

Content Creation & Curation:

Lead the creation of diverse and engaging learning content (articles, videos, tutorials, webinars, modules).
Curate existing educational resources to enrich the learning experience.

Community Management & Engagement:

Foster a positive and collaborative online learning community.
Facilitate discussions, organize events, and promote knowledge-sharing.
Gather and analyze feedback to improve content and engagement strategies.
Provide technical support to community members

Learning Path Development:

Develop structured learning paths and curricula aligned with community needs.
Collaborate with subject matter experts to create relevant learning materials

Communication & Analytics:

Communicate with internal teams, community members, and external partners.
Utilize data analytics to assess content effectiveness and community engagement
Make data-driven decisions to optimize learning experiences.

This role also has supervisory responsibilities and will require coaching, feedback, performance management of team members.

Tasks and activities:

Lead the creation of diverse and engaging educational content, including articles, videos, tutorials, webinars, and interactive learning modules.
Foster a positive and collaborative online learning community by facilitating discussions, organizing events, and promoting knowledge-sharing among members.
Develop structured learning paths and curricula, ensuring alignment with the needs and interests of the community members.
Collaborate with subject matter experts, educators, and industry professionals to create relevant and impactful learning materials.
Curate existing educational resources and external content to enrich the learning experience for community members.
Gather and analyze feedback from community members to continuously enhance content quality and community engagement strategies.
Provide technical support to community members, ensuring a seamless learning experience and addressing any issues promptly.
Utilize data analytics to assess the effectiveness of content and community engagement efforts, making data-driven decisions to optimize learning experiences.
Effectively communicate with internal teams, community members, and external partners to promote upcoming events, new content releases, and community achievements.

Preferred Skills and Qualifications

Bachelor’s or master’s degree in education, Instructional Design, Communications, or a related field.
Proven experience in content development, community management, or educational program management, preferably in an online learning environment.
Strong passion for education, lifelong learning, and community engagement.
Excellent written and verbal communication skills, with the ability to convey complex concepts in a clear and concise manner.
Experience with content creation tools, multimedia production, and online community platforms.
Analytical mindset, proficient in using data to assess content effectiveness and community engagement metrics.
Creative thinker with the ability to innovate and adapt to emerging trends in online education and community management.
Strong interpersonal skills, with the ability to build and maintain positive relationships with diverse stakeholders.
Flexible to work in shifting schedules, as well as holidays.

Preferred skills and competencies

Experience with specific Learning Management Systems (LMS) or Learning Experience Platforms (LXPs): While a strong understanding of online learning environments is important, the ability to learn new platforms quickly is more essential.
Experience in a specific industry: Understanding the interests and needs of the target community is helpful, but a strong foundation in community management, instructional design principles, and the ability to adapt to different learning contexts is more crucial.
Advanced video editing or graphic design skills: While these skills can be beneficial for creating engaging content, the focus is on leading content creation, not necessarily creating everything themselves.
Experience with gamification techniques: The ability to incorporate game mechanics into learning experiences can be a plus, but strong facilitation and engagement skills are more important.
Experience with community management tools: While some familiarity with online community management tools is helpful, the ability to manage and engage a community is more essential than specific software knowledge.
Experience as a public speaker or online facilitator: confidence presenting and leading discussions online is valuable, but strong communication and interpersonal skills are a plus.