Content Coordinator
Department:
Capability Development - Content Management
Location:
Global
Job Purpose
The Content Coordinator role is centred on assisting with the planning, design & delivery stages of content across Content Management. This includes supervising the Content Management Jira queue, collating information, creating tasks, collaborating with stakeholders and providing updates on all projects. Another major feature of the role includes assisting Team Leads with big projects, including product launches & micro-learnings so they make the strongest business impact.
The Content Coordinator work cross-collaboratively to ensure the team is prepared with everything they need to begin and succeed in the content creation process. The daily coordination of small- and large-scale projects completed by the Content Coordinator will ensure that all content requests are executed to the highest standard.
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Job Description
Roles and Responsibilities
Project Management:
Assist with managing the CM Jira queue, including the end-to-end learning content projects for the Knowledge Base (KB), LMS & Help Centre (HC), ensuring adherence to project timelines, and quality standards. Dedicate time to assist Team Leads with product launches and micro-learning projects for high business impact. Effectively manage multiple projects simultaneously, reduce team bottlenecks, prioritize tasks, and allocate resources efficiently.
Stakeholder Management:
Form direct relationships with stakeholders assigned to each project. This will include hosting kick-off meetings, identifying specific project needs, providing updates and setting expectations effectively.
Content Optimization:
Supervises the CARE INTAKE & OWL portals. Continuously analyze content performance using data-driven insights and implement strategies to improve engagement, conversion rates, and return on investment (ROI).
Content Review:
Responsible for the provision of the Refreshment Lifecycle, including content curation, moderation, clustering, and refinement.
Collaboration:
Foster effective cross-functional collaboration across Capability Development, Product teams, as well as stakeholders within Vista. Keep updated on product launches, OKRs and learning needs for all content audiences. Act as a key liaison between the CM Team and stakeholders, ensuring clear communication and timely delivery of projects.
Quality Control:
Support thorough content reviews and quality checks to ensure accuracy, consistency, brand voice, and localization of all content.
Tasks and activities:
Monitor the CM Jira queue and respond to new requests.
Work with stakeholders to collect important information and documentation to support the creation of new CARE Learning content.
Be a subject matter expert and review all content for accuracy and consistency.
Assist Team Leads with micro-learnings & product launches, ensuring all important project milestones are met.
Help with the distribution of content including localisation and publication.
Review the CM Dashboard and work with Data & Technology to provide solutions to increase team productivity.
Track OKR progress and document team milestones.
Help audit team pages and ensure all Confluence content is up-to-date
Preferred Skills and Qualifications
2+ years in Vista CARE as either a Specialist or Team Lead.
Tertiary degree or industry experience in Business, Project Management, Media Production and/or Education.
Extensive experience with 360, Careforce, Jira & Zendesk.
Ability to manage multiple projects simultaneously, meet deadlines and adapt to changing priorities in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to use data-driven insights to optimize content performance.
Ability to form solid relationships with key CARE stakeholders and keep them informed on important project milestones.
Has a growth mindset, and possesses the ability to think strategically, as well as contribute innovative ideas to improve team efficiency.
High attention to detail and excellent communication skills.
Passion for small businesses, content production, and the desire to make a positive impact on our agents and customers’ success.
